Plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle - helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals. You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.
The CX Enablement Manager plays a central role in equipping Customer Experience (CX) teams with the content, training, and resources needed to perform effectively. This role will be responsible for managing the CX enablement hub, designing and deploying scalable learning content, and driving cross-functional coordination across business systems, product marketing, and leadership.
As the Customer Support Specialist, you will be the front-line “triage” point for support tickets and inquiries from our clinician and enterprise user base (including our VA integration). You will partner closely with our Customer Success Manager to ensure tickets are correctly categorized, prioritized, escalated, and resolved in a timely fashion.
In this role, you will be responsible for the successful adoption of purchased AIRS offerings and driving the increased up-sell of additional services/products. You will ensure customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers, as well as drive adoption and develop trusted advisor relationships with customer stakeholders.
The Customer Success Architect (CSA) role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity - while maintaining strong customer relationships and business alignment.
Ensure health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills.
Assist Newfront Emerging Clients (2-100 lives) on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication and project management skills help you connect with clients by email and phone, quickly establishing trust and rapport.
Lead a team of Strategic Customer Success Managers that manage Axon’s largest customers and be a key strategic leader within the Customer Success organization. Identify opportunities that will increase the business and financial impact of your team, and work cross-functionally to develop and execute new programs that carry out that vision.
BlastPoint is seeking a Customer Success Manager to champion client relationships and ensure customers realize the full value of the platform. In this role, you’ll serve as the trusted advisor and strategic partner for assigned customer accounts, leading training, and engagement initiatives using a data-oriented, consultative approach to promote product adoption. Your success will be measured by the strength of your relationships and your ability to drive adoption and ROI.
The Service Delivery Manager helps bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services, and will also support clients utilizing the Evive personalization platform, helping drive engagement through customized, data-driven communications that enhance benefit awareness and utilization.