As a Part-time Client Experience Agent at Yardzen, you’ll help clients get the most out of our service. You’ll support customer education, identify experience trends, and collaborate with product and engineering to improve and scale how we serve our community. This is a great role for someone eager to contribute across a fast-growing company.
Main point of contact for an assigned account portfolio, managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams.
Lead mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. Ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. Be an excellent project manager and committed to seeing customers adopt and succeed on our platform.
In this role you will strategically manage and achieve project goals through individual efforts. You will maintain control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements. You will also build and nurture strong customer relationships, providing day-to-day advice and support.
In this player coach role, you’ll combine people leadership with hands-on account management, especially for clients without dedicated delivery support. You’ll coach and mentor your team to become trusted advisors, collaborate cross-functionally to drive client satisfaction, and play a key role in reducing risk, boosting retention, and supporting growth.
Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer and help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
Age of Learning is seeking an Implementation Lead to expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team, you'll oversee the initial post-sale onboarding process of our K-12 customers to ensure successful product implementation and oversee post-launch technical needs to improve adoption and usage.
We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams. You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.
Manage a portfolio of 60-75 existing customer accounts; work with end-users on implementation, onboarding, product adoption, and renewals; review customer metrics for product adoption, client satisfaction, and goals; develop advanced knowledge of the customer, product, and industry; contribute to internal projects; work with product and engineering teams to create new product features.
As an Enterprise Customer Success Manager, you will ensure our largest customers are set up for success from the start and act as the CEO of your assigned book of business. Responsibilities include leading kickoff calls, collaborating with various teams, and driving product adoption across the customer organization, owning the end-to-end success of your customers including onboarding, adoption, revenue retention, growth, and renewal.