Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Drive the full onboarding lifecycle from kickoff to go-live, manage timelines and risks.
Independently implement standard Salesforce and Mogli configurations, translate technical knowledge for precise client configurations.
Promote client success by implementing a dynamic onboarding program and training curriculum.
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. They are a small, high-trust team focused on accelerating their clients' success globally.
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, fostering a high-performance culture driven by their values.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Take actions to improve on time delivery, quality, and customer satisfaction.
Provide excellent customer and partner service by building relationships and providing timely customer interactions.
Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve cases.
Xometry powers industries by connecting people with ideas to manufacturers who can bring them to life. Their digital marketplace provides critical resources for manufacturers to grow and makes it easy for buyers to tap into global manufacturing capacity.
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.